WorkHoist — Terms of Service

Last updated: 17 September 2026

1. Who we are

WorkHoist is construction management software operated by TekConnected LLC, a Wyoming limited liability company, of 30 N Gould St, Sheridan, WY 82801. In these terms "we", "us" and "WorkHoist" mean TekConnected LLC. "You" means the business that subscribes.

Contact: mike@workhoist.app · +1 917 540 1739

2. The service

WorkHoist provides a hosted platform for managing construction sales, projects, scheduling, subcontractors, equipment and job financials. We provide it as a service over the internet. You do not receive a copy of the software.

3. Accounts

You must give accurate registration details and keep your credentials secure. You are responsible for everything done under your account, including by your staff, your subcontractors and anyone you invite to a client portal.

You must be at least 18 and authorised to bind the business you register.

4. Subscriptions, pricing and billing

Current published pricing:

• Starter — $399 per month, up to 20 users
• Growth — $999 per month, 20 to 75 users
• Enterprise and Total Ownership — priced individually
• Annual prepayment saves 15%

There are no per-user fees within a plan's user band, and your annual construction volume is not part of the calculation.

Subscriptions renew automatically — monthly plans each month, annual plans each year — until cancelled. We may change prices on 30 days' notice; a price change takes effect at your next renewal, never mid-term.

Payment is taken by Stripe. We do not store your card details.

5. Free trial

Your 14-day free trial begins when you sign up. If you cancel before the trial ends you are not charged.

6. Cancellation and refunds

You may cancel at any time from within the app or by contacting us. Cancellation takes effect at the end of your current billing period and you keep access until then.

We do not give refunds. That includes partial months, unused time on an annual term, and periods during which you did not use the service. Cancel whenever you like and you keep access to the end of the period you have paid for — but we do not refund it. Nothing here removes a right you have that cannot be excluded by law.

7. Your data

You own your data. Every project, contact, document, estimate, invoice and photograph you put into WorkHoist remains yours. We claim no ownership of it and we do not sell it.

We process your data to provide the service, and as described in our Privacy Policy.

On termination: you may export your data at any time while your subscription is active. After cancellation we retain your data for 30 days so you can export it, then delete it. Tell us before that window closes if you need longer.

8. AI features

WorkHoist includes AI features. Two are distinct and worth understanding separately.

Bob, the in-app assistant. Bob answers questions about your own data in plain English. Bob is read-only: it cannot create, edit or delete anything. It is role-aware, so it only shows a user what that user could already see. Answering a question sends the relevant parts of your data to our AI provider, OpenAI, for processing. OpenAI does not use data sent through their API to train their models.

The MCP connection. You may connect WorkHoist to an external AI client such as Claude or ChatGPT. This is optional and off until you switch it on. Only an administrator can enable it.

If you grant a write-scoped connection, that AI client can create and edit records in your account. Records it creates or changes are your responsibility, exactly as if a member of your staff had made them. We recommend reviewing what an assistant has done before relying on it. Some actions are deliberately blocked from AI: approving or rejecting a change order, and marking an invoice paid, must be done by a person in the app.

AI output can be wrong. Do not rely on it for financial, legal or safety decisions without checking it.

9. Acceptable use

You must not use WorkHoist to break the law, infringe anyone's rights, upload malware, attempt to access another customer's data, probe or circumvent our security, or resell access without our written agreement.

You must not use automated means to extract data at a volume or rate that degrades the service for others. Reasonable use of the MCP and the API is fine; scraping the platform is not.

10. Availability and support

We aim to keep WorkHoist available continuously but we do not guarantee uninterrupted service. We may take it down for maintenance, and will give notice where we reasonably can.

Support is provided by email and chat during business hours. Enterprise and Total Ownership customers may have separate support terms in their own agreement, which take precedence over this section.

11. Warranties and liability

WorkHoist is provided "as is". To the fullest extent permitted by law we exclude all implied warranties, including fitness for a particular purpose.

To the fullest extent permitted by law, our total liability to you in any twelve-month period is limited to the fees you paid us in that period. We are not liable for lost profits, lost business, or indirect or consequential loss.

Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

WorkHoist is a record-keeping tool. It is not a substitute for professional advice, and it does not guarantee regulatory compliance, correct estimating, or site safety.

12. Suspension and termination

We may suspend or terminate your account if you materially breach these terms, if payment fails and remains unpaid after 14 days' notice, or if your use threatens the security or stability of the service. Where practical we will give notice and a chance to put it right first.

13. Changes to these terms

We may update these terms. If a change materially affects your rights we will give at least 30 days' notice by email or in the app. Continuing to use WorkHoist after that means you accept the change.

14. Governing law

These terms are governed by the laws of the State of New York, and the courts of New York have exclusive jurisdiction. TekConnected LLC is registered in Wyoming; that does not change the governing law chosen here.

15. General

If any provision is found unenforceable, the rest stands. Our failure to enforce a term is not a waiver of it. You may not assign these terms without our consent; we may assign them on a sale of the business.

These terms, with the Privacy Policy and any order form, are the whole agreement between us.